August 21, 2026

Support Earthquake Victims In Venezuela And Colombia On National Fundraising Day

Pollo Campero will donate a portion of sales on Aug. 25 to Direct Relief

Pollo Campero, the Guatemalan-born fast-casual restaurant, is calling on communities across the United States to support earthquake relief and recovery efforts in Venezuela and Colombia through a national fundraiser on Tuesday, Aug. 25.

Participating Pollo Campero locations will donate 25% of sales from guests who mention the fundraiser at checkout to global humanitarian medical organization Direct Relief and its ongoing earthquake response and recovery efforts.

Nearly two months after the devastating June 24 earthquakes in Venezuela, healthcare providers across that nation continue working to care for patients amid damaged hospitals and disrupted health services. The Colombia earthquake on Aug. 10 compounds the long-term, ongoing recovery needs that organizations like Direct Relief are working to support.

“The victims of back-to-back earthquakes in Venezuela and Colombia will require sustained and substantial support for many months to come, and we intend to help meet those long-term needs," said Karla Patino, vice president of marketing and sales for Pollo Campero. “Here in the U.S., our communities are hurting for those impacted. We want to make it easy for our guests to turn an everyday meal into meaningful support for Venezuelan and Colombian families and communities facing a long recovery.”

“Our connection to the U.S. Hispanic community gives us a meaningful reason to keep these communities at the forefront. We are hoping other brands and organizations will join us, because lasting recovery will require the sustained support of many,” said Luis Javier Rodas, managing director and chief operating officer of Pollo Campero.

Direct Relief has provided more than 11 tons of medical aid and $400,000 in emergency grant funding to support healthcare providers across Venezuela since June. Healthcare needs across Venezuela remain significant as hospitals, healthcare providers and communities continue the long process of recovery, and the organization is now mobilizing aid in Colombia as well.

"Partnerships have the power to extend the reach and impact of humanitarian response in ways no organization can achieve alone,” said Jennifer Lotito, chief external affairs officer of Direct Relief. “We're grateful to Pollo Campero for standing with the people of Venezuela and Colombia and demonstrating how businesses, communities and humanitarian organizations can work together to help ensure families continue to have access to the healthcare and support they need throughout recovery."

August 25 OFFICIAL TERMS AND CONDITIONS

1. Promotion Overview

On August 25, 2026, Pollo Campero Holding, LLC (“Pollo Campero” or the “Company”) will conduct a charitable sales promotion benefiting Direct Relief (the “Promotion”)and its earthquake recovery efforts in Venezuela and Colombia.

Subject to these Official Terms and Conditions, Pollo Campero will donate to Direct Relief an amount equal to twenty-five percent(25%) of Net Sales from all Qualifying Transactions completed during the Promotion Period.

Pollo Campero guarantees a minimum total donation of$1,000. The maximum total donation is $25,000.

2. Promotion Period

The Promotion begins on August 25, 2026, at the start of business and ends on August 25, 2026, at the close of business at each Participating Restaurant (the “Promotion Period”).

Start and closing times are based on the local operating hours of each Participating Restaurant.

Transactions completed before or after the Promotion Period will not qualify.

3. Participating Restaurants

The Promotion is available at participating corporate-owned or corporate-operatedPollo Campero restaurants in the United States (each, a “Participating Restaurant”).

Franchise-owned Pollo Campero restaurants are not participating.

A list of Participating Restaurants:

4. How a Transaction Qualifies

A “Qualifying Transaction” is a transaction during thePromotion Period in which the customer, without solicitation by Pollo Campero,voluntarily:

(a) mentions the Direct Relief fundraiser to the cashierbefore completing the transaction; or
(b) requests that a donation be made in connection with thetransaction.

The Promotion is available for qualifying in-store anddrive-thru transactions at Participating Restaurants.

Guests should mention the fundraiser or request that thetransaction be included in the fundraiser before payment is completed. Arequest made after checkout may not be applied retroactively.

5. Ineligible Transactions

The following transactions do not qualify:

• orders placed through the Pollo Campero mobile application or website;
• delivery orders, including orders placed throughthird-party delivery platforms;
• catering orders;
• purchases made at franchise-owned or other nonparticipating restaurants;
• purchases completed outside the Promotion Period;
• transactions for which the customer does not voluntarily mention the fundraiser or request participation before checkout;
• refunded, returned, canceled, fraudulent, charged-back,or voided transactions; and
• purchases of gift cards.

A gift card may be used to pay for an otherwise Qualifying Transaction, but the purchase of a gift card does not itself qualify.

6. Donation Calculation

The contribution to Direct Relief will equal 25% of the Net Sales from all Qualifying Transactions completed during the Promotion Period, subject to the guaranteed minimum and maximum stated below.

“Net Sales” means the gross amount paid for food and beverage purchases, less:

• discounts;
• refunds;
• returns;
• cancellations; and
• applicable sales or similar taxes.

Tips, gratuities, delivery fees, service charges, and purchases of gift cards are excluded from Net Sales.

For example, if the Net Sales from a Qualifying Transaction are $40.00, $10.00 will be included in the calculation of Pollo Campero’scontribution, subject to the $25,000 maximum total donation.

7. Guaranteed Minimum and Maximum Donation

Pollo Campero guarantees that its total donation to DirectRelief from the Promotion will be at least $1,000.

If 25% of the total Net Sales from all Qualifying Transactions is less than $1,000, Pollo Campero will increase its donation to$1,000.

The maximum total donation is $25,000. Once the calculated contribution reaches $25,000, additional Qualifying Transactions will not increase the amount donated to Direct Relief.

The $1,000 minimum and $25,000 maximum apply to the Promotion as a whole. They do not apply separately to each customer, transaction, restaurant, city, or state.

8. Charitable Beneficiary and Purpose

The beneficiary of the Promotion is:

Direct Relief
6100 Wallace Becknell Road
Santa Barbara, California 93117
Telephone: (805) 964-4767
www.directrelief.org

Direct Relief’s mission is to improve the health and lives of people affected by poverty or emergency situations by mobilizing and providing essential medical resources needed for their care.

Direct Relief is a nonsectarian, nongovernmental, and apolitical charitable organization. Its programs are administered on a nondiscriminatory basis, free of charge on a humanitarian basis, and without regard to political affiliation, religious belief, or ethnic identity.

Proceeds from the Promotion will support Direct Relief’scharitable mission.

9. Nature of the Customer’s Purchase

Customers participating in the Promotion are purchasing food and beverages from Pollo Campero. Customers are not making a direct charitable contribution to Direct Relief.

Pollo Campero, rather than the customer, will make the donation resulting from the Promotion. Accordingly, the customer’s purchase price is not tax-deductible as a charitable contribution.

No separate or additional customer donation is required to participate.

10. CommercialCo-Venturer Disclosure

This charitable sales promotion is being conducted by Pollo Campero Holding, LLC, a paid commercial co-venturer, for the benefit of Direct Relief.

Pollo Campero receives the ordinary commercial benefit associated with the sale of its products during the Promotion. Direct Relief will receive the contribution described in these Official Terms and Conditions.

11. Refunds and Adjustments

If a Qualifying Transaction is subsequently refunded, returned, canceled, charged back, or voided, the corresponding amount will be deducted when calculating Net Sales.

If only part of a Qualifying Transaction is refunded or otherwise adjusted, a corresponding adjustment may be made to the Net Sales attributable to that transaction.

No refund or adjustment will reduce Pollo Campero’s total donation below the guaranteed minimum of $1,000.

12. Accounting and Payment

Pollo Campero will calculate the contribution using transaction information recorded through its designated point-of-salefundraiser tracking process.

Pollo Campero will provide Direct Relief with a final written accounting identifying the Promotion, the number of Qualifying Transactions or qualifying units, and the funds generated through the Promotion. Pollo Campero will remit the applicable donation to Direct Relief in accordance with the parties’ written agreement and applicable law.

Individual customer names and contact information will not be provided to Direct Relief solely because a customer participates in the Promotion.

13. Changes or Cancellation

Pollo Campero may modify, suspend, or cancel the Promotion when permitted under its agreement with Direct Relief and applicable law.

Any material change will be disclosed in a transparent and non-misleading manner. Unless otherwise agreed in writing by Direct Relief, a modification or cancellation will not reduce the guaranteed minimum donation of $1,000.

14. State Disclosures

Florida: A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION OF DIRECT RELIEF MAY BE OBTAINED FROM THE FLORIDA DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE 1-800-HELP-FLA (435-7352) WITHIN FLORIDA OR BY VISITING FDACS.GOV. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.

North Carolina: Financial information about Direct Relief and a copy of its license are available from the North Carolina State Solicitation Licensing Branch at 1-888-830-4989 within North Carolina. The license is not an endorsement by the State.

Registration or licensing by a state does not constitute or imply the state’s endorsement, approval, or recommendation of Pollo Campero, Direct Relief, or the Promotion.

15. GoverningTerms

These Official Terms and Conditions govern the Promotion.

If an advertisement, social-media post, restaurant sign, employee statement, or other promotional material conflicts with these Official Terms and Conditions, these Official Terms and Conditions will control to the extent permitted by applicable law.

Nothing in these Official Terms and Conditions limits any consumer right that cannot legally be waived.

16. Questions

Questions about the Promotion may be directed to:

Pollo Campero Holding, LLC
12404 Park Central Drive, Suite 250N
Dallas, Texas 75251
Telephone: (972) 770-2800
Email: jana.kelley@somoscmi.com

Questions about Direct Relief or its charitable programs may be directed to Direct Relief using the contact information provided above

Latest News

Pollo Campero Everything Queso featuring a crispy chicken sandwich topped with creamy queso and bacon, alongside two bowls of loaded fries topped with queso and bacon.

Support Earthquake Victims In Venezuela And Colombia On National Fundraising Day

Pollo Campero Brings Back Fan-Favorite Queso For a Limited Time

Pollito Campeón plush mascot standing on a soccer field holding a soccer ball, wearing a striped Pollo Campero jersey and cowboy hat, with text promoting the limited-time in-store release of the collectible plush.

Golden Ball Sweepstakes Terms And Conditions

Pollo Campero banner reading “New Mini Churros” with a plate of bite-sized churros. Text highlights “5 for only $3” and notes availability at participating locations.

Mini Churros Are Here. Big Flavor, Small Bites.

See All News