Privacy Policy

Thank you for visiting Campero USA Corp.’s website. Campero USA Corp. (together with its respective subsidiaries and affiliated companies, “Pollo Campero,” “we” or “our”) values your privacy as much as you do. Here, we describe how we collect, use and handle your information when you use our website or applications, and our services.

What Does This Privacy Policy Apply To?

This Privacy Policy (“Privacy Policy”) applies to the website, including all subpages and successor pages (collectively the “Website”), and also applies to all services that we offer, including via email inquiry, mobile application or other services that we offer through our Website (collectively, the “Services”) that direct you to this Privacy Policy.  The term “your device” refers to any computer, tablet, smart phone or other device you are using to access our Website or to operate the Pollo Campero USA mobile application (the “App”).

This Privacy Policy does not apply to any website, product or service owned and/or operated by any third-party companies, advertisers, or service providers, even if the website links to (or is linked from) our Website. Pollo Campero does not operate or control these websites, products or services. Please review the privacy practices of the third party before deciding to provide any information.

By using our Website and Services, you are accepting the practices described in this Privacy Policy. If you do not agree with the Privacy Policy, delete all cookies from your browser cache after visiting our Website and do not visit or use our Website or use our Services. Your continued use of our Website or Services signifies your acceptance of this Policy. This Privacy Policy may change from time to time (see Privacy Policy Updates). Your continued use of this Website or Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

What Information Do We Collect?

In General. As you use our Website and App or visit one of our stores, we may collect information about you and the Services you use. You can generally visit our Website without revealing any personally identifiable information about yourself. However, we may receive and store any information that you enter on our Website, App or give us in any other way, including by email or telephone. This includes information that can identify you (“Personal Information”), including your first and last name, email address, mailing address and/or zip code, date of birth, username, password, financial account information (i.e., credit card number and other payment information) and phone number. We may request that you provide additional information. Personal information is required to purchase and/or use our Services, participate in surveys, ask us a question, or initiate transactions on our Website or App. Additionally, when you send email or other communications to Pollo Campero, we may retain those communications in order to process your inquiries, respond to your requests, and improve our Services. We secure Personal Information in secure operating environments that are not accessible to the general public. At this time, we do not recognize automated browser signals regarding tracking mechanisms, including “Do Not Track” signals or instructions.

Billing Information. Pollo Campero stores all payments in a business checking account. Pollo Campero does not store or share your financial account information (i.e., credit card number and other payment information) with third parties.  

Automatic Data Collection Technologies; Analytical Information.  As you use our Website, download and use our App and otherwise use our Services, we may use automatic data collection technologies to collect certain information about your browser or device. This information may include your domain name, browsing actions, and patterns, including details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website, and information about what device you are using, your internet service provider, internet connection and operating system. We may collect information about your transactions in our restaurant(s), on our Website or through the App, including what products you purchase, how frequently you purchase them, and any rewards or promotions associated with a purchase.

We automatically collect information that may not identify you personally to help us improve our Services. This anonymous information includes your general location information, Internet Protocol (IP) address, web browser software (e.g., Chrome, Firefox, Safari, or Internet Explorer), and referring website. We also collect demographic data, including, but not limited to, your country of residence, gender, age, and sign up location (collectively “Analytical Information”).

Geo-location Information. If you are accessing our Services from a mobile device or through a mobile application, including but not limited to the App, you may be asked to share your precise (GPS level) geo-location information with us so we can customize your experience on our Services or on other services, when we work with a partner such as a third-party mobile ad platform. If you agree to such collection, in most cases, you may be able to turn off such data collection at any time by accessing the privacy settings on our mobile device and/or through the settings in the applicable mobile application. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. See your device settings for more information.

User Submitted Content.  Certain areas of our Website and our social media accounts contain information supplied by users and others. If you submit user content to our social media accounts, or other websites or social networks (e.g., Facebook, Twitter, Google+, or Yelp) you acknowledge that the content will be publicly available. We may also collect information about you from other companies and organizations. Please do not submit any information to social media accounts, including personally identifiable information, that you do not want to make public, including your username. We are not responsible for comments, advice, reviews, information, or any other posting made by you, other users or third parties in these areas. We do not have the obligation, but we reserve the right, to review content posted in public areas, including comments to our social media accounts, and to delete or edit them, for any reason, at any time.

How Do We Use Your Information?

We use Personal Information and Analytical Information for, without limitation, the following general purposes: to provide you with the Services you request; to provide you with order confirmation and updates; to manage your account; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our Services and our Website; to notify you about special offers and products or Services that may be of interest to you; to otherwise customize your experience with the Website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; and to enforce our Terms of Use and Terms and Conditions. We use billing information for the purpose of completing orders you make on the Website or App.

We may send you the Pollo Campero Newsletter that contains information about your orders or special offers available through our Website. Please note that you will have the opportunity to choose not to receive these email communications in any such email we send. Please note that if you unsubscribe from our email newsletters, we will continue to send you emails regarding your orders and administrative information.

Who Do We Share Your Information With?

Pollo Campero will take reasonable precautions to protect your information. Notwithstanding the foregoing, we may share your Personal Information with our subsidiaries and affiliated companies for purposes of management and analysis, decision marketing, and other business purposes. This statement explicitly excludes our Text program, in which data will not be shared. In order to operate the Website and deliver our Services, we may also share your Personal Information with service providers which provide support services for Pollo Campero, such as credit card processing, hosting services, digital ordering solutions, marketing assistance, product and service delivery, location mapping, or email and postal delivery.

We may also share your information in the following circumstances:

  • We may share your information with marketing service providers to develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes or other promotional purposes.
  • We may share information about you with other companies if you give us permission or direct us to share the information.
  • If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation and transfer.
  • We may also share your information in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims; when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or our Website, our customers, or others; and as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.

We may also allow service providers to collect device and usage information and location information across your different devices. Such service providers collect this information for purposes consistent with their own privacy policies and not subject to this privacy policy.

Children Under The Age Of 13

Our Website and App is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website or App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at

California Residents

If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes. To request a notice, please submit your request by postal mail to: Marketing Department, 12404 Park Central Drive, Suite 250, Dallas, Texas, 75251. We will make every effort to promptly respond to your request.

Does Pollo Campero Use Cookies?

Pollo Campero may use “cookie” technology on our Website. “Cookies” are small text files that a website can use to recognize repeat users, facilitate the user’s access to and use of the site and to track behavior of the web pages you visit, among other uses. Our Website may automatically collect cookies and other information, including, but not limited to, your domain name. Pollo Campero may compile aggregate data for statistical purposes to improve the content of our Website or to better administer the web pages available on the Pollo Campero Website.

You may be able to reject cookies by adjusting the appropriate settings in your browser. Each browser is different, but many common browsers (e.g., Internet Explorer, Chrome, Firefox, and Safari) have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies before they are set or installed or allow you to remove or reject the use or installation of certain technologies altogether. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser.

When and if Pollo Campero requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. Regardless, from time to time, we may send you emails for other reasons, including, but not limited to responding to your inquiries to us.

How We Protect Your Information

Pollo Campero will endeavor to take all steps deemed reasonable by us to keep secure any information we hold about you. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Pollo Campero. Pollo Campero takes reasonable precautions, including administrative and technical measures, to protect your personal information against theft, mishandling and loss. Additionally, Pollo Campero takes reasonable measures to protect against misuse of your information, such as unauthorized access, disclosure, alteration, and destruction of your personal information. No one, including Pollo Campero, can give absolute assurance that your information will be secure 100% of the time due to the nature of the internet and other factors not in our control. Therefore, Pollo Campero hereby expressly disclaims responsibility for events arising from unauthorized access to your personal information and by accepting the terms hereof, you hereby hold harmless Pollo Campero against and waive any such claims related to your personal information.

Pollo Campero uses reasonable and commercially available anti-virus software to try and prevent this Website from containing or carrying viruses. However, due to the rapidly developing nature of viruses and the Internet, we strongly recommend that you employ similar anti-virus software when accessing the Pollo Campero Website. Pollo Campero makes no representation or warranty with respect to the effectiveness of such software or that the website or e-mail correspondence is free from such viruses.

Need Help Updating or Deleting Your Information?

You can review and change your personal information by logging into the application through our website or in your mobile phone if you have downloaded the application. Please send us an email at to request access to correct or delete any personal information that you have provided to us.

We will review and process your request once we receive it provided that the requested change does not violate any law or legal requirement or cause the information to be incorrect .

If you delete your User Contributions from our Sites copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users of our Sites. Proper access and use of information provided on our Sites including User Contributions is governed by our Terms of Use.

How Does This Privacy Policy Apply?

Our computer systems are currently based in the United States and Guatemala, so personal data will be processed and stored by us in the United States and Guatemala. Pollo Campero observes the laws of Florida and the United States federal government to safeguard your personal information. The data protection and privacy laws of Florida and the United States may not offer the same level of protection as in other parts of the world. If you create a user account with the Website as a visitor from outside the United States, by using the Website you agree to this Privacy Policy and you consent to the transfer of all such information to the United States, which may not offer an equivalent level of protection of that required in other countries, and to the processing and storage of that information as described in this Privacy Policy.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, Pollo Campero may need to update this Privacy Policy from time to time. If so, Pollo Campero will post its updated Privacy Policy on our Website located at and we may send registered users an email, so you are always aware of what personally identifiable information we may collect and how we may use this information. If any modification is unacceptable to you, you shall cease using this Website and the Services. By using the Services and/or our Website, you expressly consent to the use and disclosure of your information as described in this Privacy Policy. If you do not cease using this Website and Services, you will be deemed to have accepted the change(s).

Privacy Questions

This website is owned and operated by Pollo Campero. This Privacy Policy is to provide you with and explain the Pollo Campero policy regarding your personal information and the measures to be taken to protect and properly use it. If you have any questions about this Privacy Policy, please feel free to e-mail us at or write us at:

Pollo Campero
12404 Park Central Drive, Suite 250
Dallas, Texas 75251-1803
Attn: Marketing Department

If you would like to know what information Pollo Campero retains specifically about you, or if you wish to have Pollo Campero change your information because it is out of date or inaccurate, please contact us by e-mail at We will modify your record accordingly.